Article 10. Competence of central government agencies The Law on Public Services

Home / RLA / Article 10. Competence of central government agencies The Law on Public Services

Central government agencies:

1) develop and approve subordinate regulatory legal acts defining the procedure for the provision of public services;

2) excluded by the Law of the Republic of Kazakhstan dated 25.11.2019 No. 272-VI (effective ten calendar days after the date of its first official publication);

3) ensure the improvement of the quality and accessibility of public services;

4) ensure the availability of subordinate regulatory legal acts defining the procedure for the provision of public services;

5) ensure that service recipients are informed in an accessible form about the procedure for the provision of public services;

6) consider requests from service recipients regarding the provision of public services;

7) take measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients;

8) provide advanced training for employees in the provision of public services and communication with persons with disabilities;

9) carry out reengineering of the provision of public services in accordance with the rules of digital transformation of public administration;

9-1) after entering a new public service into the register of public services, measures are taken to transfer its provision to an electronic format in accordance with the legislation of the Republic of Kazakhstan in coordination with the authorized body in the field of informatization.;

10) ensure the provision of information to the authorized body for the assessment and control of the quality of public services for the assessment of the quality of public services, as well as information on the results of internal control over the quality of public services in the manner and within the time limits established by the legislation of the Republic of Kazakhstan;

11) ensure the provision of information on measures taken to automate the process of providing public services to the authorized body in the field of informatization to assess the process of automating the provision of public services in accordance with the procedure and deadlines established by the legislation of the Republic of Kazakhstan;

12) provide the State Corporation with access to information systems containing information necessary for the provision of public services, unless otherwise provided by the legislation of the Republic of Kazakhstan;

13) within three working days, provide the State Corporation with information on the procedure for the provision of public services and amendments and (or) additions to subordinate regulatory legal acts defining the procedure for the provision of public services, from the date of their approval or amendment;

13-1) coordinate the activities of their territorial divisions, as well as local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, towns, villages, rural districts to comply with the legislation of the Republic of Kazakhstan regulating the provision of public services;

14) carry out internal control over the quality of public services in accordance with the legislation of the Republic of Kazakhstan;

15) ensure that service providers comply with subordinate regulatory legal acts defining the procedure for the provision of public services;

16) exercise other powers provided for by this Law, other laws of the Republic of Kazakhstan, acts of the President of the Republic of Kazakhstan and the Government of the Republic of Kazakhstan.

The Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V.

This Law regulates public relations in the provision of public services.

President

Republic of Kazakhstan

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