Article 11. Competence of local executive bodies of oblasts, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of regional significance, towns, villages, rural districts The Law on Public Services

Home / RLA / Article 11. Competence of local executive bodies of oblasts, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of regional significance, towns, villages, rural districts The Law on Public Services

Article 11. Competence of local executive bodies of oblasts, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of regional significance, towns, villages, rural districts The Law on Public Services

Local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of regional significance, towns, villages, rural districts:

1) ensure the improvement of the quality and accessibility of public services in the territory of the relevant administrative-territorial unit;

2) ensure the availability of subordinate regulatory legal acts defining the procedure for the provision of public services;

3) ensure that service recipients are informed in an accessible form about the procedure for the provision of public services;

4) consider requests from service recipients regarding the provision of public services;

5) take measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients;

6) provide advanced training for employees in the provision of public services and communication with persons with disabilities;

7) carry out reengineering of the provision of public services in accordance with the rules of digital transformation of public administration;

8) ensure the provision of information to the authorized body for the assessment and control of the quality of public services for the assessment of the quality of public services, as well as information on the results of internal control over the quality of public services in the manner and within the time limits established by the legislation of the Republic of Kazakhstan;

9) ensure the provision of information to the authorized body in the field of informatization for evaluating the automation process of public services in accordance with the procedure and deadlines established by the legislation of the Republic of Kazakhstan;

10) provide the State Corporation with access to information systems containing information necessary for the provision of public services, unless otherwise provided by the legislation of the Republic of Kazakhstan;

11) provide information on the procedure for the provision of public services to a Single Contact Center;

12) carry out internal control over the quality of public services in accordance with the legislation of the Republic of Kazakhstan;

13) ensure that service providers comply with subordinate regulatory legal acts defining the procedure for the provision of public services;

14) exercise other powers assigned by the legislation of the Republic of Kazakhstan in the interests of local government.

The Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V.

This Law regulates public relations in the provision of public services.

President

Republic of Kazakhstan

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