Article 13. Passenger rights. Travel benefits for certain categories of passengers of the Law on Transport in the Republic of Kazakhstan

Home / RLA / Article 13. Passenger rights. Travel benefits for certain categories of passengers of the Law on Transport in the Republic of Kazakhstan

The passenger has the right to:

- purchase a ticket for any type of transport and on any route open to passenger traffic;

- get a seat according to the purchased ticket;

- to bring one child under the age of 7 years with you free of charge, and for international transportation - up to 5 years on all types of transport, except for air, without the right to provide him with a separate seat on railway, sea and inland waterway transport, on intercity buses, as well as on urban and suburban transport, except taxis;

- purchase tickets for children aged 5 to 12 years for international transportation with a payment of 50 percent of the total ticket price for all types of transport, except for air;

- purchase tickets for children aged 7 to 15 years with payment of 50 percent of the total ticket price for transportation carried out by the carrier of the Republic of Kazakhstan on all types of transport, except for air;

- to bring one child under the age of 2 years with you free of charge by air transport without the right to provide him with a separate seat;

- purchase tickets for children aged 2 to 15 years by air transport with a payment of 50 percent of the regular fare, except for international transportation;

- purchase tickets for children aged 2 to 12 years on international transportation carried out by the carrier of the Republic of Kazakhstan by air, with payment of 50 percent of the usual fare.

If transportation is carried out by several carriers of different states with the participation of the carrier of the Republic of Kazakhstan, this right is granted to passengers when they are transported by the carrier of the Republic of Kazakhstan.:

- extend the validity of the ticket during a stopover for no more than 10 days on all types of transport, except urban and suburban transport. The carrier has the right to extend the validity period of the ticket during a stopover;

- hand over the ticket before the start of transportation and receive back the amount paid for transportation at any institution of the carrier providing transportation services. The refund procedure is determined in accordance with the legislation of the Republic of Kazakhstan.

Free hand luggage and baggage weighing no more than 20 kilograms are provided for urban and suburban bus transportation.

In air transport, the weight, dimensions, and free baggage allowance for hand luggage and baggage are set by the carrier.

Free hand luggage and baggage weighing no more than 35 kg are provided on railway, sea, inland waterway transport, as well as in intercity buses.

Carriers have the right to increase the weight of baggage carried free of charge on all types of transport and to establish other benefits.

The carrier who refuses to continue the carriage is obliged, at his own expense, to deliver the passenger to the destination or compensate for all losses caused to the passenger by the termination of the contract.

In cases established by the laws of the Republic of Kazakhstan, decisions of local representative and executive bodies of privileges, carriers are obliged to carry out free transportation of a certain category of passengers or provide them with other benefits for paying for travel.

When the laws of the Republic of Kazakhstan and decisions of local representative and executive bodies establish benefits for transport services, including the right to free travel for certain categories of persons, local representative and executive bodies determine the source of funding, while local executive bodies conclude an agreement with carriers.

The Law of the Republic of Kazakhstan dated September 21, 1994 No. 156.

This Law defines the foundations of the legal, economic and organizational activities of transport in the Republic of Kazakhstan.

President

Republic of Kazakhstan

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