Article 14. The right of consumers to exchange or return goods of proper quality The Law on Consumer Protection

Home / RLA / Article 14. The right of consumers to exchange or return goods of proper quality The Law on Consumer Protection

1. The buyer has the right, within fourteen days from the date of transfer of the non-food product to him, unless a longer period is announced by the seller (manufacturer), to exchange the purchased product at the place of purchase or other places announced by the seller (manufacturer) for a similar product of a different size, shape, size, style, colors, configuration, etc., or for another product by agreement of the parties, having made the necessary recalculation with the seller in case of a difference in price.

The exchange is carried out in accordance with Article 30 of this Law.

2. In the absence of the necessary goods from the seller (manufacturer), the buyer has the right to return the purchased goods to the seller (manufacturer) and receive the amount of money paid for them.

3. The place of exchange or return of the goods is the place of purchase of the goods, unless otherwise provided by the contract.

The Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV.

This Law defines the legal, economic and social foundations of consumer protection, as well as measures to provide consumers with safe and high-quality goods (works, services).

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