Article 15. The right of consumers in case of sale of goods of inadequate quality The Law on Consumer Protection

Home / RLA / Article 15. The right of consumers in case of sale of goods of inadequate quality The Law on Consumer Protection

1. A consumer to whom a product of inadequate quality has been sold, if its defects have not been specified by the seller, has the right, at his discretion, to demand:

1) a commensurate reduction in the purchase price;

2) gratuitous elimination of defects in the product.

In the event that the seller of the goods of inadequate quality is not its manufacturer, the requirements specified in subitems 2), 4) and 5) of this paragraph may be presented at the buyer's choice to the seller or to the manufacturer.;

3) reimbursement of their expenses for the elimination of defects in the product;

4) replacement for a product of a similar brand (model, article);

5) replacement for the same product of another brand (model, article) with the corresponding recalculation of the purchase price;

6) termination of the contract and refund of the amount of money paid for the goods.

The right to compensation for damages remains with the consumer, regardless of the claim chosen by him, specified in subitems 1) - 6) of the first part of this paragraph.

1-1. With respect to a technically complex product and its component, the consumer has the right to demand replacement with a product of a similar brand (model, article) or replacement with the same product of another brand (model, article) with a corresponding recalculation of the purchase price, or termination of the contract and refund of the money paid for the product only in case of a significant shortage of technically complex goods.

In other cases, with a technically complex product, the consumer has the right to demand gratuitous elimination of defects in the product or a proportionate reduction in the purchase price with appropriate recalculation of the difference.

2. The consumer has the right to present the requirements specified in paragraphs 1 and 1-1 of this article at the place of purchase of the goods, unless otherwise provided by the contract.

3. The consumer has the right to make the claims established by paragraphs 1 and 1-1 of this Article, provided that they are found within the time limits established by this Law.

The Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV.

This Law defines the legal, economic and social foundations of consumer protection, as well as measures to provide consumers with safe and high-quality goods (works, services).

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Republic of Kazakhstan

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