Article 25. Peculiarities of consideration of complaints concerning the provision of public services The Law on State and Socially Responsible Services
1. Complaints from service recipients regarding the provision of state and socially responsible services are subject to consideration in accordance with the legislation of the Republic of Kazakhstan, taking into account the specifics established by this Law.
2. The complaint of the service recipient received by the central state body, the local executive body of the region, the city of republican significance, the capital, the district, the city of regional significance, the akim of the district in the city, the city of district significance, the settlement, the village, the rural district, the service provider, the co-service provider, the State corporation directly providing public services, is subject to consideration in within five working days from the date of its registration.
The complaint of the service recipient received by the authorized body for the assessment and control of the quality of public services is subject to consideration within fifteen working days from the date of its registration.
3. The authorized body for the assessment and control of the quality of public services, based on the results of consideration of the complaint, is obliged to:
1) provide a comprehensive study of the reasons for the service recipient's dissatisfaction with the decision taken by the central state body, the local executive body of the region, the city of republican significance, the capital, the district, the city of regional significance, the akim of the district in the city, the city of district significance, the settlement, the village, the rural district, the service provider, the co-provider, the State Corporation on his complaint;
2) if the fact of non-compliance with the legislation of the Republic of Kazakhstan in the field of public services provision is established by the central state body, local executive body of the region, city of republican significance, capital, district, city of regional significance, akim of the district in the city, city of district significance, settlement, village, rural district, service provider, co-provider, State Corporation send proposals to them for taking measures to restore the violated rights, freedoms and legitimate interests of the recipient.;
3) to monitor the timeliness and completeness of satisfaction of the service recipient's complaint by the central state body, the local executive body of the region, the city of republican significance, the capital, the district, the city of regional significance, the akim of the district in the city, the city of district significance, the settlement, the village, the rural district, the service provider, the co-provider, the State Corporation.
4. The term for consideration of a complaint by the authorized body for assessment and control over the quality of public services, the central state body, the local executive body of the region, the city of republican significance, the capital, the district, the city of regional significance, the akim of the district in the city, the city of district significance, the settlement, the village, the rural district is extended for no more than ten working days. days if necessary:
1) conducting additional investigation or verification of the complaint or on-site verification;
2) getting more information.
In case of extension of the time limit for consideration of the complaint, the official authorized to consider complaints, within three working days from the date of extension of the time limit for consideration of the complaint, informs the recipient of the complaint in writing (when filing a complaint on paper) or electronically (when filing a complaint electronically) about the extension of the time limit for consideration of the complaint. indicating the reasons for the extension.
The Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V.
This Law regulates public relations in the provision of public services.
President
Republic of Kazakhstan
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