Article 5. Rights and obligations of service providers The Law on Public Services

Home / RLA / Article 5. Rights and obligations of service providers The Law on Public Services

1. Service providers have the right to:

1) to receive from the central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of regional significance, towns, villages, rural districts the information necessary for the provision of public services;

2) excluded by the Law of the Republic of Kazakhstan dated 07/14/2022 No. 141-VII (effective ten calendar days after the date of its first official publication).

2. Service providers are required to:

1) provide public services in accordance with subordinate regulatory legal acts defining the procedure for the provision of public services;

2) create the necessary conditions for people with disabilities to receive public services;

3) provide complete and reliable information on the procedure for providing public services to service recipients in an accessible form;

4) provide central state bodies, local executive bodies of regions, cities of republican significance, the capital, districts, cities of regional significance, akims of districts in the city, cities of district significance, towns, villages, rural districts, other service providers, the State Corporation with documents and information necessary for the provision of public services, including through integration information systems, in accordance with the legislation of the Republic of Kazakhstan;

5) ensure the delivery of the result of a public service to a State Corporation provided through a State Corporation, no later than one day before the expiration of the period for the provision of public services established by a subordinate regulatory legal act defining the procedure for the provision of public services, with the exception of public services provided within one working day.;

6) to improve the skills of employees in the field of public services, as well as to teach communication skills with people with disabilities;

7) consider complaints from service recipients and inform them of the results of the review within the time limits established by this Law;

8) provide an opportunity for service recipients to receive information about the stage of execution of public services;

9) take measures aimed at restoring the violated rights, freedoms and legitimate interests of service recipients;

10) ensure the smooth functioning of information systems used for the provision of public services, as well as those containing the necessary up-to-date information for their provision;

11) ensure that data is entered into the information system for monitoring the provision of public services on the stage of provision of public services in accordance with the procedure established by the authorized body in the field of informatization;

12) obtain written consent or consent confirmed by an electronic digital signature, or consent via a subscriber's cellular communication device of the service recipient for the use of information constituting a legally protected secret contained in information systems in the provision of public services, unless otherwise provided by the laws of the Republic of Kazakhstan;

13) use electronic documents from the digital documents service for the provision of public services in cases provided for by subordinate regulatory legal acts defining the procedure for the provision of public services.;

14) to refuse to provide public services in cases and on the grounds established by the laws of the Republic of Kazakhstan.

When providing public services, claims from service recipients are not allowed.:

1) documents and information that can be obtained from information systems used to provide public services or digital document services;

2) notarized copies of documents, the originals of which are submitted for verification to the service provider, the State Corporation, except in cases provided for by the legislation of the Republic of Kazakhstan on social protection.

The Law of the Republic of Kazakhstan dated April 15, 2013 No. 88-V.

This Law regulates public relations in the provision of public services.

President

Republic of Kazakhstan

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