Article 6-3. Unified Information system for consumer protection The Law on Consumer Protection

Home / RLA / Article 6-3. Unified Information system for consumer protection The Law on Consumer Protection

1. The Unified Consumer Rights Protection Information System is an information system designed to automate the process of receiving and reviewing consumer requests, systematizing them and accounting at all levels of the consumer rights protection system.

2. The authorized body ensures the formation and maintenance of a Unified information System for Consumer Protection and its mobile version.

3. Through the Unified Information System for Consumer Rights Protection, the seller (manufacturer, contractor), subjects of pre-trial settlement of consumer disputes, and their monitoring by the authorized body are ensured.

The subjects of the pre-trial settlement of consumer disputes ensure that all information on the results of consumer complaints reviewed, as well as the reasons for refusing to consider them, is included in the Unified Information System for Consumer Protection.

Consumer appeals are considered by sellers (manufacturers, performers) through a Unified information System for Consumer Protection upon their voluntary registration in it.

4. Consumer protection appeals considered through the Unified Consumer Protection Information System include:

1) consumer appeals to sellers (manufacturers, performers) of goods (works, services) with a claim for the elimination of violations of their rights and legitimate interests, as well as compensation for the loss (harm) caused by these violations due to defects in the goods (work, services);

2) consumer appeals to the initiators (organizers) of the games with a claim on the quality of goods (works, services) transferred (performed, rendered) in the form of winnings;

3) appeals of consumers to the subjects of the pre-trial settlement of consumer disputes for the protection and restoration of their violated rights and legitimate interests, compensation for damage caused due to defects in goods (work, services), compensation for moral damage.

Appeals to the court on consumer protection issues are not subject to referral through the Unified Information System for Consumer Protection.

4-1. Consumer protection appeals considered through the Electronic Appeals information analytical system include:

1) consumer appeals to the authorized body and relevant state bodies in order to take measures within their competence against sellers (manufacturers, performers), initiators (organizers) of games that violated their rights and legitimate interests in the field of consumer protection;

2) appeals of consumers to the authorized body and relevant state bodies in order to take measures within their competence with respect to subjects of pre-trial settlement of consumer disputes and (or) representatives of legitimate interests of consumers due to their ineffective activities to consider consumer disputes and (or) protect their rights and legitimate interests;

3) appeals from public associations of consumers, associations (unions) to the authorized body and relevant state bodies, including based on the results of public control, in order to take measures within their competence against persons who have produced and sold goods (performed work and provided services) that do not meet established safety and quality requirements; in order to assess the quality of goods (works, services) in case of receipt of applications, complaints from consumers; in order to assist in the consideration of violations of the rights and legitimate interests of consumers.

5. The unified consumer rights protection information system should ensure the general availability of information, including information about sellers (manufacturers, performers), in respect of whom consumer applications and complaints have been received, taking into account the requirements of the legislation of the Republic of Kazakhstan on personal data and their protection.";

The Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV.

This Law defines the legal, economic and social foundations of consumer protection, as well as measures to provide consumers with safe and high-quality goods (works, services).

President

Republic of Kazakhstan

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