Terms of consideration of the appeal of an individual and (or) a legal entity
In accordance with Article 8 of the Law On the Procedure for Reviewing Appeals from Individuals and Legal Entities, after it is submitted or delivered to the office of the organization and or by electronic appeal, an application, request from an individual or legal entity, for consideration of which information from other entities, officials or on-site verification is not required, is considered and provides a response in within fifteen calendar days from the date of receipt to the official. A petition, Complaint of an individual and (or) a legal entity, for consideration of which information is required from other entities, officials or an on-site inspection, is considered and a decision is made on it within thirty calendar days from the date of receipt by the official. In cases where additional examination or verification is necessary, the review period is extended by no more than thirty calendar days, which is notified to the applicant within three calendar days from the date of the extension of the review period. The term of consideration of the appeal is extended by the head of the subject or his deputy.
If the resolution of the issues set out in the appeal requires a long period of time, the appeal is placed under additional control until its final execution, which is reported to the applicant within three calendar days from the date of the decision. The laws of the Republic of Kazakhstan may establish other deadlines for consideration of appeals.
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