Collection activities Rights Duties and Responsibilities
According to the Law On Collection Activities, they were required to respect the rights of Borrowers and not violate their duties, observing the rules of collection activities In order to ensure and form a legal environment based on the principles of integrity, fairness and reasonableness, We inform you about the Responsibilities of collection agencies.
Lawyer of Almaty Anti-collector
Collection activities
Thus Collection agencies located in the territory of the Republic of Kazakhstan are obliged to:
In the event of a change in the location or name of the Collection Agency, notify the authorized body (the National Bank) in writing. Post relevant information on your Internet resource in Kazakh and Russian, no later than three calendar days from the date of such changes.;
To keep a secret about collection activities and not to distribute information about the debtor to third parties;
Once a month at the request of the debtor and/ or his representative within ten working days from the date of receipt of the request. Provide free of charge in writing information on the balance of overdue and current amounts of the principal debt, remuneration, penalties;
To ensure the safety of documents and information received from the creditor, debtor and third parties. Protect the personal data of the debtor and/or his representative, and/or a third party bound by obligations to the creditor. As part of a bank loan agreement or a micro-loan agreement. In accordance with the legislation of the Republic of Kazakhstan on personal data and their protection;
Have your own online resource;
When the creditor assigns the rights of claims under a bank loan agreement or a micro-loan agreement. To prevent the collection of other fees and payments from the debtor that are not stipulated in the contract.;
Have specialized software. Used to automate the activities and accounting of debt, as well as record the process of interaction with the debtor using audio or video equipment in the premises of the collection agency at its location.;
Collection activities Rights Duties and Responsibilities
Immediately eliminate violations of the legislation of the Republic of Kazakhstan identified by the authorized body;
Record all processes of interaction with the debtor using audio or video equipment in the premises of the collection agency. At his location and store audio and video recording materials for six months from the date of interaction with the debtor and his representative;
Provide information, documents, and audio and/or video recordings based on his request. Including complaints from debtors and creditors.;
When interacting with the debtor through personal meetings, ensure the presence of a branch or representative office at the place of residence. Either at the location, or at the place of registration of the debtor, or in the administrative centers of the regions. In which the locality of the debtor's place of residence or location or place of registration is located;
Take measures to terminate the powers of an employee who, when interacting with Debtors, violated the requirements of this article, including if the authorized body submits a request for the dismissal of the said employee, as well as provide information about the dismissed employee to the authorized body within three working days from the date of dismissal.;
Comply with the rules of collection activities provided for in this Article and other requirements established by this Law and other regulatory legal acts of the Republic of Kazakhstan.
They are calling Threatening Scaring the Collector what to do
Failure to provide, as well as repeated (two or more times within twelve consecutive calendar months) late provision of information or provision of information that does not contain information required by the legislation of the Republic of Kazakhstan on collection activities or other requested information, or provision of false information, as well as failure to submit to the authorized body or the submission of knowingly false reporting and information by a collection agency entail liability, provided for by the Laws of the Republic of Kazakhstan.
Attention!
Law and Law Law Law draws your attention to the fact that this document is basic and does not always meet the requirements of a particular situation. Our lawyers are ready to assist you in legal advice, drawing up any legal document suitable for your situation.
For more information, please contact a Lawyer / Attorney by phone: +7 (708) 971-78-58; +7 (700) 978 5755, +7 (700) 978 5085.
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