On the approval of the Rules and Conditions of the tourist information centers
Order of the Minister of Tourism and Sports of the Republic of Kazakhstan dated July 24, 2026 No. 141. Registered with the Ministry of Justice of the Republic of Kazakhstan on July 27, 2026 No. 39405
In accordance with paragraph 2 of Article 14 of the Law of the Republic of Kazakhstan "On Tourism Activities in the Republic of Kazakhstan", I ORDER:
1. To approve the attached Rules and Conditions of the tourist information centers.
2. The Committee of the Tourism Industry of the Ministry of Tourism and Sports of the Republic of Kazakhstan, in accordance with the procedure established by the legislation of the Republic of Kazakhstan, shall ensure:
1) the state registration of this order in the Ministry of Justice of the Republic of Kazakhstan;
2) within three working days after its entry into force, the posting of this order on the Internet resource of the Ministry of Tourism and Sports of the Republic of Kazakhstan;
3) within three working days after the execution of subitems 1) and 2) of this paragraph, ensure that information on the execution is submitted to the Legal Service Department of the Ministry of Tourism and Sports of the Republic of Kazakhstan.
3. Control over the execution of this order is entrusted to the supervising Deputy Minister of Tourism and Sports of the Republic of Kazakhstan.
4. This order shall enter into force upon the expiration of ten calendar days after the date of its first official publication.
Minister of Tourism and Sport of the Republic of Kazakhstan
E. Myrzabosynov
Approved by the Order of the Minister of Tourism and Sports of the Republic of Kazakhstan on July 24, 2026 No. 141
Rules and conditions of activity of tourist information centers
Chapter 1. General provisions
1. These Rules and Conditions for the activities of tourist information centers (hereinafter referred to as the Rules) have been developed in accordance with paragraph 2 of Article 14 of the Law of the Republic of Kazakhstan "On Tourism Activities in the Republic of Kazakhstan" and define the procedure and conditions for the activities of tourist information centers.
2. The Tourist Information Center (hereinafter referred to as the Center) is an organization established by the akimat of the capital, region, city of republican significance, created to form and disseminate information about the relevant administrative-territorial unit and its tourist potential, promote tourist services on the international tourist market and within the state, as well as to create conditions for the development of new business entities and scientific and methodological support in the field of tourism activities.
3. The following concepts are used in these Rules:
1) tourism facilities – specially created or adapted facilities that are directly used by tourists for temporary residence, relocation, recreation, recreation and cultural leisure;
2) tourist services – services necessary to meet the needs of a tourist, provided during his trip and in connection with this trip (accommodation, transportation, meals, excursions, services of tourism instructors, guides), and other services provided by the contract for tourist services, provided depending on the purpose of the trip, as well as services aimed at ensuring equal (barrier-free) access to tourism infrastructure for all tourists, including people with disabilities and people with limited mobility (inclusive tourism);
3) tourist route – a tourist's route to meet his needs, which is developed by the tourist operator and includes visits to tourist resources, including tourism facilities with detailed regulations for such visits (used transport, stopping places, visiting sites, overnight accommodations, medical care in emergency cases and other conditions);
4) tourist resources – a set of natural conditions, objects of historical and cultural heritage, socio-economic, recreational and other factors that represent a potential basis for the implementation of tourist activities and the formation of tourist services, regardless of the degree of involvement in economic turnover.
Chapter 2. The procedure for the activities of tourist information centers
4. The Center carries out:
1) collection, maintenance, systematization and updating of tourist information about the relevant administrative-territorial unit, its tourist potential, tourist resources, tourist routes, tourist facilities and tourist services;
2) the formation and dissemination of information about the relevant administrative-territorial unit and its tourism potential, the promotion of tourist services on the international tourism market and within the state, as well as the creation of conditions for the development of new business entities and scientific and methodological support in the field of tourism activities;
3) information and consulting support of business entities in the field of tourism;
4) preparation of information, reference, methodological, advertising and presentation materials on tourism activities;
5) participation in events to promote the tourism potential of the relevant administrative-territorial unit;
6) interaction with visiting centers on updating tourist information about tourist resources, tourist routes, tourist sites, visiting rules, restrictions and security measures;
7) providing background information about the contact details of emergency services, rules of safe behavior, restrictions and other information relevant to the stay of tourists.
5. When promoting tourist services on the international tourism market, the Center cooperates with an organization established by the Government of the Republic of Kazakhstan for the development of domestic and inbound tourism.
6. The interaction provided for in paragraph 5 of these Rules is carried out within the competence of the Center in the following forms::
1) exchange of information, reference and presentation materials;
2) participation in joint events to promote tourist services in the international tourism market;
3) exchange of analytical and background information that does not contain information with limited access;
4) methodological and informational support of international activities in the field of tourism services promotion.
7. The processing of requests, personal data and other information is carried out by the Center in compliance with the requirements of the legislation of the Republic of Kazakhstan on personal data and their protection, on access to information and on legally protected secrets.
Chapter 3. Operating conditions of tourist information centers
8. The conditions of the Center's activity are:
1) the presence of a room or an equipped service point that provides reception and information for tourists;
2) availability of communication facilities and Internet access;
3) availability of information materials necessary for the provision of tourist information, including in digital format;
4) availability of employees who collect, update and distribute tourist information;
5) availability of internal procedures for updating tourist information.
9. The Center ensures that the following information is available to tourists by posting it in the Center's premises, on the official digital resources of the Center and (or) the relevant akimat of the capital, region, city of republican significance, as well as providing it through feedback channels:
1) the name and contact details of the Center;
2) Operating mode;
3) the list of tourist information provided;
4) Feedback channels;
5) the procedure for contacting the Center.
10. The operating mode of the Center is approved by the relevant akimat of the capital, region, city of republican significance, taking into account the needs of tourists and subjects of tourist activity, the seasonality of the tourist flow and measures to promote the tourist potential of the relevant administrative-territorial unit.
Information about the Center's operating mode, as well as the changes made to it, is posted on the official digital resources of the Center and (or) the relevant akimat of the capital, region, city of republican significance.
The change of the Center's operating mode is carried out if there are reasonable reasons related to the seasonality of the tourist flow, carrying out activities to promote the tourist potential, carrying out repairs, temporary restriction of access to the Center's premises, emergency situations or sanitary and epidemiological restrictions.
11. Tourist information is provided by the Center in Kazakh and Russian languages. If there are organizational possibilities, tourist information is also provided in foreign languages.
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