Article 21. The right to compensation for moral damage The Law on Consumer Protection
Compensation for moral damage caused to the consumer as a result of violation by the seller (manufacturer, performer) of his rights and legitimate interests provided for by the legislation of the Republic of Kazakhstan on consumer rights protection may be carried out by a court or subjects of pre-trial settlement of consumer disputes, unless otherwise provided by the laws of the Republic of Kazakhstan.
Compensation for moral damage is carried out independently of compensation for losses (damage) caused as a result of defects in the product (work, service).
The amount of compensation for moral damage caused to the consumer is determined by the parties to the consumer dispute, depending on the nature of the physical and moral suffering caused to the consumer, taking into account the actual circumstances in which moral damage was caused, and the individual characteristics of the consumer.
Compensation for moral damage caused to the consumer as a result of violation by the seller (manufacturer, performer) of his rights and legitimate interests provided for by the legislation of the Republic of Kazakhstan on consumer rights protection may be carried out by subjects of pre-trial settlement of consumer disputes only with the consent of the parties.
The Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV.
This Law defines the legal, economic and social foundations of consumer protection, as well as measures to provide consumers with safe and high-quality goods (works, services).
President
Republic of Kazakhstan
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