On approval of the standard rules for the provision of socially responsible services in the fields of natural monopolies

Order of the Deputy Prime Minister - Minister of National Economy of the Republic of Kazakhstan dated April 28, 2026 No. 37. Registered with the Ministry of Justice of the Republic of Kazakhstan on April 29, 2026 No. 38573

In accordance with subparagraph 13-2) of Article 10 of the Law of the Republic of Kazakhstan "On State and Socially Responsible Services", I ORDER:

     1. Approve:

     1) Standard rules for the provision of socially responsible services "Issuance of technical specifications for connection to networks" (hereinafter referred to as the Standard Rules "Issuance of technical specifications for connection to networks") in accordance with Appendix 1 to this order;

     2) Standard Rules for the provision of socially responsible services "Checking the facility's readiness for connection for compliance with the issued specifications" (hereinafter referred to as the Standard Rules "Checking the facility's readiness for connection for compliance with the issued specifications" in accordance with Appendix 2 to this order.

     2. The Committee for Regulation of Natural Monopolies of the Ministry of National Economy of the Republic of Kazakhstan, in accordance with the procedure established by the legislation of the Republic of Kazakhstan, shall ensure the state registration of this order with the Ministry of Justice of the Republic of Kazakhstan and its posting on the Internet resource of the Ministry of National Economy of the Republic of Kazakhstan after the day of its first official publication.

     3. Control over the execution of this order is entrusted to the supervising Vice Minister of National Economy of the Republic of Kazakhstan.

     4. This order shall enter into force upon the expiration of ten calendar days after the date of its first official publication.

     To establish that from July 12, 2026:

     1) in the Standard Rules "Issuance of technical specifications for connection to networks" approved by this order:

     subparagraph 7) of paragraph 2 is valid in the following wording:

     "7) the digital government web portal is a digital object that provides a single window of access to consolidated information posted by government agencies and other entities involved in the provision of public services, including the regulatory framework, as well as to government and other services provided in electronic form.";

     in paragraph 6:

     Sub-paragraphs 3), 4) and 5) are valid as follows:

     "3) through the Digital Government web portal www.egov.kz (hereinafter referred to as the portal) or in the automated digital system of the state urban planning cadastre;

     4) through digital objects designated by central government agencies;

     5) digital media.";

     The eighth paragraph of paragraph 6 is valid in the following wording:

     "In order to receive the socially responsible service "Issuing technical specifications for connecting facilities to networks", the service recipient submits an application using the following forms 1, 2, 3, 4, 5, 6 and 7 according to Appendix 1 to these Model Rules (hereinafter referred to as the application) via the Digital Government web portal.";

     Paragraph 7 is valid as follows:

     "7. When submitting an application through a State Corporation, an employee of a State Corporation identifies the identity of the Service Recipient and attaches to the application information about the documents provided for in paragraph 8 of the List of basic requirements for the provision of socially responsible services "Issuance of technical specifications for connection to networks" in accordance with appendices 2, 3, 4 and 5 to these Model Rules, obtained from the relevant state digital systems through the Digital Government web portal.";

     paragraphs one and two of paragraph 8 are valid in the following wording:

     "8. The service provider receives information about identity documents from the relevant state digital systems through the digital government gateway.

     When applying through the digital government web portal or the Service Provider's digital system, the candidate's "personal account" reflects the status of acceptance of the application for the provision of socially responsible services.";

     The first paragraph of paragraph 10 is valid in the following wording:

     "10. In the case of submitting an application for the issuance of technical specifications through a State Corporation, if the consumer provides an incomplete package of documents and (or) expired information provided for in paragraph 8 of the List of basic requirements for the provision of socially responsible services "Issuance of technical specifications for connection to networks" in accordance with appendices 2, 3, 4 and 5 of these Standard Rules, The service provider refuses to accept the application.";

     in Appendix 2 to the Standard Rules "Issuance of technical specifications for connecting facilities to networks":

     the line, ordinal number 2, is valid in the following wording:

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      в Приложении 3 к Типовым правилам "Выдача технических условий на подключение объектов к сетям":

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      в Приложении 4 к Типовым правилам оказания социально ответственных услуг "Выдача технических условий на подключение объектов к сетям":

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     2) in the Standard Rules "Checking the facility's readiness for connection for compliance with the issued specifications", approved by this order:

     subparagraph 7) of paragraph 2 is valid in the following wording:

     "7) the digital government web portal is a digital object that provides a single window of access to consolidated information posted by government agencies and other entities involved in the provision of public services, including the regulatory framework, as well as to government and other services provided in electronic form.";

     in paragraph 6:

     Sub-paragraphs 3), 4) and 5) are valid as follows:

     "3) through the Digital Government web portal www.egov.kz (hereinafter referred to as the portal) or in the automated digital system of the state urban planning cadastre;

     4) through digital objects designated by central government agencies;

     5) digital media.";

     the seventh paragraph of paragraph 6 is valid in the following wording:

     "In order to receive the socially responsible service "Issuing technical specifications for connecting facilities to networks", the service recipient submits an application in forms 1, 2, 3, 4 and 5 in accordance with Appendix 1 to these Standard Rules (hereinafter referred to as the application) through the digital Government web portal.";

     paragraphs one and two of paragraph 8 are valid in the following wording:

     "8. The service provider receives information about identity documents from the relevant state digital systems through the digital government gateway.

     When applying through the digital government web portal or the Service Provider's digital system, the candidate's "personal account" reflects the status of acceptance of the application for the provision of socially responsible services.";

     Paragraph 15 is valid as follows:

     "15. Applications for readiness to connect to heat supply systems are accepted through the digital government web portal or through the digital system of the Service Provider or an authorized body.";

     Paragraph 17 is valid as follows:

     "17. When receiving a service through the digital government web portal or the Service Provider's digital system, the status of the application review is indicated in the Service Recipient's personal account.";

     Paragraph 24 is valid as follows:

     "24. Applications for readiness to connect to gas supply systems are accepted through the digital government web portal or through the digital system of the Service Provider or an authorized body.";

     Paragraph 26 is valid as follows:

     "26. When receiving a service through the digital government web portal or the Service Provider's digital system, the status of the application review is indicated in the Service Recipient's personal account.";

     Paragraph 33 is valid as follows:

     "33. Applications for readiness to connect to water supply and/or sanitation systems are accepted through the digital government web portal or through the digital system of the Service Provider or an authorized body.";

     Paragraph 35 is valid as follows:

     "35. When receiving a service through the digital government web portal or the Service Provider's digital system, the status of the application review is indicated in the Service Recipient's personal account.";

     in Appendix 2 to the Standard Rules "Checking the facility's readiness for connection for compliance with the issued specifications":

     the line, ordinal number 2, is valid in the following wording:

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      в Приложении 3 к Типовым правилам "Проверка готовности объекта к подключению на соответствие выданным техническим условиям":

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      в Приложении 4 к Типовым правилам "Проверка готовности объекта к подключению на соответствие выданным техническим условиям":

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      в Приложении 5 к Типовым правилам "Проверка готовности объекта к подключению на соответствие выданным техническим условиям":

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      "СОГЛАСОВАН"Министерство искусственного интеллектаи цифрового развитияРеспублики Казахстан

      "СОГЛАСОВАН"Министерство промышленностии строительстваРеспублики Казахстан

      "СОГЛАСОВАН"Министерство водных ресурсов и ирригацииРеспублики Казахстан

      "СОГЛАСОВАН"Министерство энергетикиРеспублики Казахстан

Standard rules for the provision of socially responsible services "Issuance of technical specifications for connection to networks"

Chapter 1. General provisions

     1. These Model Rules for the provision of socially responsible services "Issuance of technical specifications for connection to networks" (hereinafter referred to as the Model Rules) have been developed in accordance with subparagraph 13-2) of Article 10 of the Law of the Republic of Kazakhstan "On State and Socially Responsible Services" (hereinafter referred to as the Law) and define the standard procedure for the provision of socially responsible services in the natural monopolies.

     2. The following basic concepts are used in these Model Rules:

     1) territorial divisions – territorial divisions of the department of the authorized body that, within their competence, regulate and control the activities of natural monopoly entities included in the local section of the state register of natural monopoly entities, price regulation and state control over compliance with the pricing procedure of the duties of a socially significant market entity;

     2) socially responsible service is a service provided on an ongoing basis and aimed at meeting the basic and socially significant needs of individuals and legal entities, with the exception of public services;

     3) authorized body – a state body responsible for the management of the relevant areas of natural monopolies;

     4) department of the authorized body – a department of a state body responsible for managing socially significant markets, as well as a department of a state body in the field of civil aviation responsible for state regulation of prices and state control over compliance with the pricing procedure and duties of a socially significant market entity;

     5) a natural monopoly entity (hereinafter referred to as a Service Provider) is an individual entrepreneur or a legal entity that provides regulated services to consumers;

     6) consumer (hereinafter referred to as Service Recipient) – an individual or legal entity using or intending to use regulated services;

     7) the e-government web portal is an information system, a system that provides a single window of access to all consolidated government information, including the regulatory framework, and to government services, services for issuing technical specifications for connection to the networks of natural monopoly entities and services of quasi-public sector entities provided in electronic form.

     Other definitions and terms used in these Model Rules are applied in accordance with the laws of the Republic of Kazakhstan on natural monopolies and by-laws of the Republic of Kazakhstan in relevant industries.

     3. These Standard Rules are a document defining the principles of the Service Provider's work with the Service Recipient in the provision of socially responsible services.

     4. In accordance with Article 19 of the Law, the Service Provider develops and approves the requirements and rules for the provision of socially responsible services (hereinafter referred to as the Service Provider's Rules) in accordance with these Standard Rules.

     At the same time, such Rules of the Service Provider do not worsen the situation of Service Recipients and do not expand the list of documents and grounds for refusal provided for in these Standard Rules.

Chapter 2. Procedure, terms of rendering socially responsible services and grounds for refusal

Paragraph 1. Procedure for accepting applications for the issuance of technical specifications

     5. The socially responsible service "Issuing technical specifications for connecting facilities to networks" is provided by the Service Provider.

     6. Applications are accepted and the results of the provision of socially responsible services are provided:

     1) through service providers;

     2) through the Government for Citizens State Corporation (hereinafter referred to as the State Corporation);

     3) through the e-government web portal www.egov.kz (hereinafter referred to as the portal) or in the automated information system of the state urban planning cadastre;

     4) through informatization facilities designated by central government agencies;

     5) electronic media.

     Technological connection of electric installations with an installed capacity of up to 200 kW to the electric networks of energy transmission organizations of business entities is carried out in accordance with the Rules for Technological Connection to the Electric Networks of Energy transmission organizations, approved by Order of the Minister of Energy of the Republic of Kazakhstan dated September 23, 2020 No. 327 (registered in the Register of State Registration of Regulatory Legal Acts No. 21269).

     In order to receive the socially responsible service "Issuing technical specifications for connecting facilities to networks", the service recipient submits an application using the following forms: 1, 2, 3, 4, 5, 6 and 7 according to Appendix 1 to these Model Rules (hereinafter referred to as the application) through the e-government web portal.

     7. When submitting an application through a State Corporation, an employee of the State Corporation identifies the identity of the Service Recipient and attaches to the application information about the documents provided for in paragraph 8 of the List of basic requirements for the provision of socially responsible services "Issuance of technical specifications for connection to networks" in accordance with appendices 2, 3, 4 and 5 to these Model Rules, obtained from the relevant state information systems through the e-government web portal.

     8. The service provider receives information about identity documents from the relevant government information systems through the e-government gateway.

     When applying through the e-government web portal or the Service Provider's information system, the candidate's "personal account" reflects the status of acceptance of the application for the provision of socially responsible services.

     When accepting documents through the State Corporation, the recipient is given a receipt for the receipt of the relevant documents.

     9. When a Service Recipient applies after the end of working hours, on weekends and holidays, in accordance with the Labor Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Holidays in the Republic of Kazakhstan", applications are accepted and the results of socially responsible services are provided on the following business day.

     10. In the case of submitting an application for the issuance of technical specifications through a State Corporation, if the consumer provides an incomplete package of documents and (or) expired information provided for in paragraph 8 of the List of basic requirements for the provision of socially responsible services "Issuance of technical specifications for connection to networks" in accordance with appendices 2, 3, 4 and 5 of these Standard Rules, The service provider refuses to accept the application.

     11. An application for the issuance of technical specifications for connection to the Service Provider's networks or an increase in the volume of regulated services is being considered:

     1) for technically uncomplicated objects – within five working days;

     2) for technically complex facilities – within ten business days.

     In the case of submitting an application for the issuance of technical specifications through a State Corporation, the day of receipt of the application and the day of issuance of the result of its consideration are not included in the deadline for consideration of the application for the issuance of technical specifications by the Service Provider.

     12. Based on the results of consideration of the application, the Service Provider:

     1) issues technical specifications;

     2) refuses to issue technical specifications.

     13. The service provider refuses to issue technical specifications in the following cases::

     1) the lack of free and accessible capacities, capacities, places, and bandwidth of the Service Provider's networks necessary to provide the required volume of regulated services;

     2) the absence of the Service Provider's networks or other assets necessary to provide the regulated service.

     14. In case of refusal to issue technical specifications, the Service Provider:

     1) attach a reasoned justification to the decision to refuse to issue technical specifications;

     2) send to the department of the authorized body or its territorial body a copy of the decision to refuse to issue technical specifications and a reasoned justification with the calculation of the shortage of available and available capacities, capacities, places, bandwidth of the Service Provider's networks or the absence of networks of the Service Provider or other property necessary for the provision of regulated services.

Paragraph 2. Issuance of technical specifications for connecting facilities to power supply networks

     15. Technical specifications for connecting consumer facilities to the Service Provider's power supply networks or increasing the volume of regulated services are issued in the following cases::

     1) connection of newly commissioned or reconstructed electrical installations to the electrical networks of an energy transmission (energy producing) organization;

     2) an increase in the consumed electrical power from the power specified in the previously issued technical specifications;

     3) changes in the external power supply scheme;

     4) changes in the category of reliability of power supply to consumers' electric energy receivers;

     5) reduction of the consumed electric power from the power specified in the previously issued technical specifications, with the written consent of the consumer.

     16. The list of basic requirements for the provision of socially responsible services "Issuing technical specifications for connecting facilities to power supply networks" is specified in Appendix 2 to these Standard Rules.

Paragraph 3. Issuance of technical specifications for connection to heat supply networks

     17. Technical specifications for connecting consumer facilities to the heating supply networks of the Service Provider organization are issued in the following cases::

     1) connection to the heating networks of newly commissioned facilities;

2) changes in the amount of thermal energy consumed or the parameters of the coolant associated with the reconstruction or expansion of heat-consuming installations of the consumer and not corresponding to the current technical conditions;

     3) joining the heating networks of a previously unconnected facility;

     4) changes in the external heat supply scheme.

     18. The list of basic requirements for the provision of socially responsible services "Issuing technical specifications for connecting facilities to heat supply networks" is specified in Appendix 3 to these Standard Rules.

Paragraph 4. Issuance of technical specifications for connection to gas supply networks

     19. Technical specifications for connection to gas supply networks are issued in the following cases::

     1) design and subsequent construction of new facilities connected to gas supply systems;

     2) increasing the volume of services consumed from the existing gas supply system;

     3) reconstruction of the facility, if this will lead to a change in the volume and characteristics of the services consumed;

     4) repurposing the object.

     20. The list of basic requirements for the provision of socially responsible services "Issuing technical specifications for connecting facilities to gas supply networks" is specified in Appendix 4 to these Standard Rules.

Paragraph 5. Issuance of technical specifications for connection of facilities to water supply and (or) sanitation networks

     21. Technical specifications for connecting Service Recipient facilities to the water supply and/or sanitation networks of the Service Provider or increasing the volume of regulated services are issued in the following cases::

     1) joining the networks of newly introduced facilities;

     2) changes in the amount of regulated services consumed related to the reconstruction or expansion of consumer installations that do not comply with current technical conditions;

     3) connection to the water supply and (or) sanitation networks of a previously unconnected facility.

     22. The list of basic requirements for the provision of socially responsible services "Issuing technical specifications for connecting facilities to water supply and (or) sanitation networks" is specified in Appendix 5 to these Standard Rules.

Chapter 3. Procedure for appealing decisions, actions (inaction) of service providers and (or) their officials, State corporations and (or) their employees on the provision of socially responsible services

     23. If the Service Recipient provides a complete package of documents, the Service Provider reviews the documents and prepares an order for the issuance of technical specifications or a reasoned refusal and sends it to the authorized person for signing.

     If there are grounds for refusal, an employee of the responsible structural unit of the Service Provider notifies the Service Recipient of the preliminary decision to refuse to provide socially responsible services, as well as the time and place (method) of the hearing for the opportunity to express the position of the service recipient on the preliminary decision.

     The notification of the hearing is sent at least 3 (three) business days before the deadline for the provision of socially responsible services. The hearing is held no later than 2 (two) business days from the date of notification.

     Based on the results of the hearing, a positive result or a reasoned refusal to provide a socially responsible service is sent to the Recipient in the form of an electronic document signed with an electronic digital signature (hereinafter referred to as the EDS) of the authorized person of the Service Provider.

     A complaint against a decision, action (inaction) with the results of the provision of socially responsible services may be filed with the head of the service provider, the official whose decision, action (inaction) is being appealed.

     Consideration of a complaint regarding the provision of socially responsible services is carried out by a higher administrative body, an official (hereinafter referred to as the body reviewing the complaint). The service provider, the official whose decision, action (inaction) is being appealed, shall forward it and the administrative case to the body reviewing the complaint no later than three working days from the date of receipt of the complaint.

     At the same time, the service provider, the official whose decision, action (inaction) is being appealed, has the right not to send a complaint to the body considering the complaint if he makes a favorable decision within 3 (three) working days, commits an administrative action that fully satisfies the requirements specified in the complaint.

     A complaint from a service recipient received by a service provider directly providing a socially responsible service, in accordance with paragraph 2 of Article 25 of the Law of the Republic of Kazakhstan "On State and Socially Responsible Services", is subject to consideration within 5 (five) business days from the date of its registration.

     The complaint of the service recipient received by the authorized body for assessment and quality control of socially responsible services is subject to consideration within 15 (fifteen) working days from the date of its registration.

     Unless otherwise provided by law, an appeal to the court is allowed after a pre-trial appeal.

Appendix 1 to the Standard Rules for the Provision of socially responsible services "Issuance of technical conditions and connection of facilities to networks"

Form 1

Consumer:____________________________family, first name, patronymic (if any) of an individual, or the name of a legal personadress of the consumer, fax and e-mail:________________________________________________________(signature)"_____" ________ 20__ the year

Application for the issuance of technical specifications for connection to power supply networks

     Full name of the facility (current, under reconstruction), its address, location, connection point) _________________________________The need to issue technical specifications (please note): for temporary electricity supply (construction period), permanent power supply)Declared power: Kilowatt (more – kW)Voltage level (nominal voltage of the connected installation) kvtaccategory of power supply reliability (please note): (1, 2, 3)List of sub-consumers and characteristics of their electrical installations:____________________________________________________________________Attached:

Form 2

Consumer:____________________________family, first name, patronymic (if any) of the physical person or the name of the legal personadress of the consumer, fax and e-mail:________________________________________________________(signature)"____" ________ 20__ the year

Schemes of external power supply to the consumer

     1) Review of the current state of electricity supply and development prospects for three, five to ten years;

     2) electrical loads of consumers and sources of their coverage;

     3) power and electricity balances (current state and future of sodium, five to ten years);

     4) External power supply scheme options;

     5) justification of the recommended external power supply scheme;

     6) calculations of electrical modes (normal, post-emergency modes) of the considered area with adjacent electrical networks;

     7) Calculation of short-circuit current levels for equipment selection;

     8) principles of implementation of relay protection and automation, emergency automation;

     9) principles of dispatching and technological management organization;

     10) electricity metering (metering devices);

     11) planned energy saving and energy efficiency measures;

     12) the volume of electric grid construction, an integrated calculation of the cost of construction;

     13) conclusions;

     14) drawings: schematic diagrams, schematic maps or a situational plan, the results of calculations of electrical modes, organization schemes for dispatching and technological control, a schematic diagram of the placement of relay protection and automation devices.

Form 3

Consumer:____________________________family, first name, patronymic (if any) of the physical person or the name of the legal personadress of the consumer, fax and e-mail:________________________________________________________(signature)"_____" ________ 20__ the year

Application for the issuance of technical specifications for connection to heat supply networks

     Full name of the facility (current, under reconstruction), its address, location, connection point __________________________________Number of residents, number of metering devices for hot water supply (for domestic consumers) ___________________________________________The basis for obtaining technical specifications (please specify):connection to the heating networks of newly commissioned facilities; change in the amount of thermal energy consumed (or heat carrier parameters), related to the reconstruction or expansion of the consumer's heat-consuming installations and does not comply with the current technical conditions; connection to the heating networks of a previously unconnected facility; modification of the external heat supply scheme.If there is a project: data characterizing the projected facility, the regulatory deadlines for its construction and the scheduled dates for commissioning the facility, the maximum loads to be connected.:technological needs, heating and ventilation, hot water supply Characteristics of thermal loads by type of consumption (for consumers using thermal energy for domestic consumption, technical data sheet) and thermal calculation.Attached:

Form 4

Consumer:________________________family, first name, patronymic (if any) of the physical person or the name of the legal personadress of the consumer, fax and e-mail:__________________________________________________(signature)"_____" ________ 20__ the year

Application for the issuance of technical specifications for connection to gas supply networks

     1. Full name of the object: ________________________________( apartment building, cafe, shop, etc.)

     2. The address of the object connected to the service ___________________________.

     3. Total heated area: _________________________________.

4. To use the following gas-consuming equipment:1) heating boiler; quantity (piece) (make/model/manufacturer/required gas consumption capacity)2) gas stove ________________________________________________; quantity (piece) (brand/ model/ manufacturer/ required gas consumption capacity)3) Running water heater ____________________________________; quantity (piece) (make/model/manufacturer/ required gas consumption capacity)4) other_______________________________________________________.

     5. With the estimated consumption of the maximum hourly gas consumption ____.

     6. I am attaching: ___________________________________________________.

Form 5

Consumer:____________________________family, first name, patronymic (if any) of an individual, or the name of a legal personadress of the consumer, fax and e-mail:________________________________________________________(signature)"_____" ________ 20__ the year

Application for the issuance of technical specifications for connection to water supply and (or) sanitation networks

     1. Full name and address of the facility (planned, operational, reconstructed): _____________________________________________Object assignment______________________________________________

     2. Building height, number of floors, number of apartments_____________________

     1. Water supply

     1. Water demand: potable m3/day m3/hour max. including:

     1) for household and drinking needs ________ m3/day, _____ m3/hour max.

     2) for production needs _______m3/day, ____m3/hour max.Technical m3/day m3/hour max. including:

     3) for production needs ____________ m3/day, __________ m3/hour max.

     4) for watering _______________ m3/day, _________________ m3/hour max.

     2. Required fire extinguishing consumption l/sec.

     2. Water disposal

     1. Total amount of wastewater m3/day, m3/hour max.including:

     1) fecal ______________ m3/day, ___________ m3/hour max.

     2) industrial-polluted ______m3/day, ________m3/hour max.

     3) conditionally clean _____ m3/day, _____ m3/hour max., discharged into the sewage disposal system of the settlement.

     2. Qualitative composition and characteristics of industrial wastewater (concentrations of pollutants, PH, concentration of acids, alkalis, explosives, flammable radioactive substances and others in accordance with the list of approved maximum permissible discharge (MPD) of purified wastewater into a water body)______________

     3. Application Accounting Device: ____________________________________________________________________________________________________________________

Form 6

Consumer:____________________________family, first name, patronymic (if any) of an individual, or the name of a legal personadress of the consumer, fax and e-mail:________________________________________________________(signature)"_____" ________ 20__ the year

Application for the issuance of technical specifications for connection to sources of engineering and utilities

     __________________________________________________________________(name of the state body) sends a questionnaire for technical specifications for connection to sources of engineering and communal services.Application:Questionnaire for technical specifications for connection to sources of engineering and communal services in the form, approved by the Rules of Organization of construction and passage of licensing procedures in the field of construction, approved by the Order of the Minister of National Economy of the Republic of Kazakhstan dated November 30, 2015 No. 750 (registered in the Register of State Registration of Regulatory Legal Acts for No. 12684)."_____" ________ 20__ the year

Form 7

The consumer: ________________ last name, first name, patronymic (if any) of an individual or the name of a legal personadress of the consumer, fax and e-mail:________________________________________________________(signature)"_____" ________ 20__ the year

Application no. _____ for gasification of the property

     _______________________________________________________________(name of the state body that issued the report)organizations, enterprises)Conducted a survey of the property and established the following:1) Last name, first name, patronymic (if any) of the owner of the property 2) location (address) of the property _____________________3) the intended purpose of the property _________________________4) cadastral number of the land plot, on which the mobility facility is located ____________________________________________________Based on the application of a citizen of _________ for gasification of an object located at ____________________________________________,please connect this facility to the gas supply system.At the same time, the subscriber is responsible for the object and the real estate, and its compliance with fire safety requirements, building regulations of the Republic of Kazakhstan in order to obtain technical conditions for the design and connection to gas distribution networks.Note: The conclusion is valid if there is a cover letter.Chief Executive Officer ____________________________________________________( last name, first name, patronymic (if available), signature)The subscriber_________________________________________________________( last name, first name, patronymic (if any), signature)Date "________" ____________20___ year

Appendix 2 to the Standard Rules for the Provision of socially responsible services "Issuance of technical conditions and connection of facilities to networks"

List of basic requirements for the provision of socially responsible services "Issuing technical specifications for connecting facilities to power supply networks"

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Standard rules for the provision of socially responsible services "Checking the facility's readiness for connection for compliance with the issued specifications"

Chapter 1. General provisions

     1. These Standard Rules for the provision of socially responsible services "Checking the facility's readiness for connection for compliance with the issued specifications" (hereinafter referred to as the Standard Rules) have been developed in accordance with subparagraph 13-2) of Article 10 of the Law of the Republic of Kazakhstan "On State and Socially Responsible Services" (hereinafter referred to as the Law) and define a standard procedure for the provision of socially responsible services in the fields of natural monopolies.

     2. The following basic concepts are used in these Model Rules:

     1) territorial divisions – territorial divisions of the department of the authorized body that, within their competence, regulate and control the activities of natural monopoly entities included in the local section of the state register of natural monopoly entities, price regulation and state control over compliance with the pricing procedure of the duties of a socially significant market entity;

     2) socially responsible service is a service provided on an ongoing basis and aimed at meeting the basic and socially significant needs of individuals and legal entities, with the exception of public services;

     3) authorized body – a state body responsible for the management of the relevant areas of natural monopolies;

     4) department of the authorized body – a department of a state body responsible for managing socially significant markets, as well as a department of a state body in the field of civil aviation responsible for state regulation of prices and state control over compliance with the pricing procedure and duties of a socially significant market entity;

     5) natural monopoly entity – an individual entrepreneur or a legal entity providing regulated services to consumers (hereinafter referred to as the Service Provider);

     6) consumer – a natural or legal person using or intending to use regulated services (hereinafter referred to as the Service Recipient);

     7) the e-government web portal is an information system that provides a single window of access to all consolidated government information, including the regulatory framework, and to government services, services for issuing technical specifications for connection to the networks of natural monopoly entities and services of quasi-public sector entities provided in electronic form.

     Other definitions and terms used in these Model Rules are applied in accordance with the laws of the Republic of Kazakhstan on natural monopolies and by-laws of the Republic of Kazakhstan in relevant industries.

     3. These Standard Rules are a document defining the principles of the Service Provider's work with the Service Recipient in the provision of socially responsible services.

     4. In accordance with Article 19 of the Law, the Service Provider develops and approves the requirements and rules for the provision of socially responsible services (hereinafter referred to as the Service Provider's Rules) in accordance with these Standard Rules.

     At the same time, such Rules of the Service Provider do not worsen the situation of Service Recipients and do not expand the list of documents and grounds for refusal provided for in these Standard Rules.

Chapter 2. Procedure, terms of rendering socially responsible services and grounds for refusal

Paragraph 1. Checking the facility's readiness for connection to power supply systems

     5. After completion of the work, the Service Recipient informs the Service Provider about the completion of the work and readiness to receive the regulated service.

     6. Acceptance of applications for readiness to connect to the systems is carried out:

     1) through service providers;

     2) through the Government for Citizens State Corporation (hereinafter referred to as the State Corporation);

     3) through the e-government web portal www.egov.kz (hereinafter referred to as the portal) or in the automated information system of the state urban planning cadastre;

     4) through informatization facilities designated by central government agencies;

     5) electronic media.

     In order to receive the socially responsible service "Issuing technical specifications for connecting facilities to networks", the service recipient submits an application in forms 1, 2, 3, 4 and 5 in accordance with Appendix 1 to these Standard Rules (hereinafter referred to as the application) through the e–government web portal.

     7. The list of basic requirements for the provision of socially responsible services "Checking the facility's readiness for connection to power supply systems" is specified in Appendix 1 to these Standard Rules.

     8. The service provider receives information about identity documents from the relevant government information systems through the e-government gateway.

     When applying through the e-government web portal or the Service Provider's information system, the candidate's "personal account" reflects the status of acceptance of the application for the provision of socially responsible services.

     9. When a Service Recipient applies after the end of working hours, on weekends and holidays, in accordance with the Labor Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Holidays in the Republic of Kazakhstan", applications are accepted and the results of socially responsible services are provided on the following business day.

     10. In the case of an application for readiness to connect to power supply systems, if the consumer provides an incomplete package of documents and/or expired information, the Service Provider refuses to accept the application.

     11. If the application for readiness to connect to power supply systems is accepted for consideration, the Service Provider, within 2 (two) business days from the date of receipt of the application, verifies the work performed in accordance with the issued specifications and readiness to receive the regulated service.

     12. Based on the results of the inspection of the work performed in accordance with the issued specifications and readiness for connection to power supply systems, the Service Provider issues a certificate of readiness for connection to power supply systems within 1 (one) business day.

     13. If the work performed does not comply with the technical conditions, the Service Recipient will re-inform about the completion of the work and readiness to receive the regulated service after the identified violations have been eliminated.

Paragraph 2. Checking the facility's readiness for connection to heat supply systems

     14. After completion of the work, the Service Recipient informs the Service Provider about the completion of the work and readiness to receive the regulated service.

     15. Applications for readiness to connect to heat supply systems are accepted through the e-government web portal or through the information system of the Service Provider or an authorized body.

     16. The list of basic requirements for the provision of socially responsible services "Checking the facility's readiness for connection to heat supply systems" is specified in Appendix 2 to these standard Rules.

     17. When receiving a service through the e-government web portal or the Service Provider's information system, the status of the application review is indicated in the Service Recipient's personal account.

     18. When a Service Recipient applies after the end of working hours, on weekends and holidays, in accordance with the Labor Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Holidays in the Republic of Kazakhstan", applications are accepted and the results of socially responsible services are provided on the following business day.

     19. In the case of an application for readiness to connect to heat supply systems, if the consumer provides an incomplete package of documents and/or expired information, the Service Provider refuses to accept the application.

     20. If the application for readiness to connect to heat supply systems is accepted for consideration, the Service Provider, within 2 (two) business days from the date of receipt of the application, verifies the work performed in accordance with the issued specifications and readiness to receive the regulated service.

     21. Based on the results of the inspection of the work performed in accordance with the issued specifications and readiness for connection to heat supply systems, the Service Provider issues a certificate of readiness for connection to heat supply systems within 1 (one) business day.

     22. If the work performed does not comply with the technical conditions, the Service Recipient will re-inform about the completion of the work and readiness to receive the regulated service after the identified violations have been eliminated.

Paragraph 3. Checking the facility's readiness for connection to gas supply systems

     23. After completion of the work, the Service Recipient informs the Service Provider about the completion of the work and readiness to receive the regulated service.

     24. Applications for readiness to connect to gas supply systems are accepted through the e-government web portal or through the information system of the Service Provider or an authorized body.

     25. The list of basic requirements for the provision of socially responsible services "Checking the facility's readiness for connection to gas supply systems" is specified in Appendix 3 to these Standard Rules.

     26. When receiving a service through the e-government web portal or the Service Provider's information system, the status of the application is indicated in the Service Recipient's personal account.

     27. When a Service Recipient applies after the end of working hours, on weekends and holidays, in accordance with the Labor Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Holidays in the Republic of Kazakhstan", applications are accepted and the results of socially responsible services are provided on the following business day.

28. In case of submitting an application for readiness to connect to gas supply systems, if the consumer provides an incomplete package of documents and (or) expired information, the Service Provider refuses to accept the application.

     29. If the application for readiness to connect to gas supply systems is accepted for consideration, the Service Provider, within 2 (two) business days from the date of receipt of the application, verifies the work performed in accordance with the issued specifications and readiness to receive the regulated service.

     30. Based on the results of the inspection of the completed works in accordance with the issued specifications and readiness for connection to gas supply systems, the Service Provider issues a certificate of readiness for connection to gas supply systems within 1 (one) business day.

     31. If the work performed does not comply with the technical conditions, the Service Recipient will re-inform about the completion of the work and readiness to receive the regulated service after the identified violations have been eliminated.

Paragraph 4. Checking the facility's readiness for connection to water supply and/or sanitation systems

     32. After completion of the work, the Service Recipient informs the Service Provider about the completion of the work and readiness to receive the regulated service.

     33. Applications for readiness to connect to water supply and/or sanitation systems are accepted through the e-government web portal or through the information system of the Service Provider or an authorized body.

     34. The list of basic requirements for the provision of socially responsible services "Checking the facility's readiness for connection to water supply and/or sanitation systems" is specified in Appendix 4 to these Standard Rules.

     35. When receiving a service through the e-government web portal or the Service Provider's information system, the status of the application is indicated in the Service Recipient's personal account.

     36. When a Service Recipient applies after the end of working hours, on weekends and holidays, in accordance with the Labor Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On Holidays in the Republic of Kazakhstan", applications are accepted and the results of socially responsible services are provided on the following business day.

     37. In the case of an application for readiness to connect to water supply and (or) sanitation systems, if the consumer provides an incomplete package of documents and (or) expired information, the Service Provider refuses to accept the application.

     38. If the application for readiness to connect to water supply and/or sanitation systems is accepted for consideration, the Service Provider, within two (2) business days from the date of receipt of the application, verifies the work performed in accordance with the issued specifications and readiness to receive the regulated service.

     39. Based on the results of the inspection of the work performed in accordance with the issued specifications and readiness for connection to water supply and (or) sanitation systems, the Service Provider issues an Act of verification of readiness for connection to water supply and (or) sanitation systems within 1 (one) business day.

     40. If the work performed does not comply with the technical conditions, the Service Recipient will re-inform about the completion of the work and readiness to receive the regulated service after the identified violations have been eliminated.

Chapter 3. Procedure, terms of provision and grounds for refusal, appeal against decisions, actions (inaction) of service providers and (or) their officials, State corporations and (or) their employees on the provision of socially responsible services

     41. If the Service Recipient provides a complete package of documents, the Service Provider reviews the documents and prepares an order on readiness to connect to the systems or a reasoned refusal and sends it to an authorized person for signing.

     If there are grounds for refusal, an employee of the responsible structural unit of the Service Provider notifies the Service Recipient of the preliminary decision to refuse to provide socially responsible services, as well as the time and place (method) of the hearing for the opportunity to express the position of the service recipient on the preliminary decision.

     The notification of the hearing is sent at least 3 (three) business days before the deadline for the provision of socially responsible services. The hearing is held no later than 2 (two) business days from the date of notification.

     Based on the results of the hearing, a positive result or a reasoned refusal to provide a socially responsible service is sent to the Recipient in the form of an electronic document signed with an electronic digital signature (hereinafter referred to as the EDS) of the authorized person of the Service Provider.

     A complaint against a decision, action (inaction) with the results of the provision of socially responsible services may be filed with the head of the service provider, the official whose decision, action (inaction) is being appealed.

     Consideration of a complaint regarding the provision of socially responsible services is carried out by a higher administrative body, an official (hereinafter referred to as the body reviewing the complaint). The service provider, the official whose decision, action (inaction) is being appealed, shall forward it and the administrative case to the body reviewing the complaint no later than three working days from the date of receipt of the complaint.

     At the same time, the service provider, the official whose decision, action (inaction) is being appealed, has the right not to send a complaint to the body considering the complaint if he makes a favorable decision within 3 (three) working days, commits an administrative action that fully satisfies the requirements specified in the complaint.

     A complaint from a service recipient received by a service provider directly providing a socially responsible service, in accordance with paragraph 2 of Article 25 of the Law of the Republic of Kazakhstan "On State and Socially Responsible Services", is subject to consideration within 5 (five) business days from the date of its registration.

     The complaint of the service recipient received by the authorized body for assessment and quality control of socially responsible services is subject to consideration within 15 (fifteen) working days from the date of its registration.

     Unless otherwise provided by law, an appeal to the court is allowed after a pre-trial appeal.

Appendix 1 to the Standard Rules for the Provision of socially Responsible Services "Checking the facility's readiness to connect to meet the specified specifications"

Form 1

Consumer:________________________family, first name, patronymic (if any) of the physical person or the name of the legal personadress of the consumer, fax and e-mail:__________________________________________________(signature)"_____" ________ 20__ the year

Statement of the facility's readiness for connection to power supply systems

     1. Full name of the facility (current, under reconstruction), its address, location, connection point) _____________________________2. The address of the object connected to the service _____________________________3. Technical specifications no. for temporary electricity supply (construction period), permanent power supply) _________________________________________________________4. Declared capacity: ______________________ Kilowatt (hereinafter referred to as kW)The voltage level of (nominal voltage attachable installation)____________________________________________________________ Cutitelor the reliability of power supply (check needed): (1, 2, 3)List of sub-consumers and characteristics of their electrical installations:________________________________________________________________Attached:

Form 2

Consumer:____________________________family, first name, patronymic (if any) of the physical person or the name of the legal personadress of the consumer, fax and e-mail:________________________________________________________(signature)"____" ________ 20__ the year

Schemes of external power supply to the consumer

     1) Review of the current state of electricity supply and development prospects for three, five to ten years;

     2) electrical loads of consumers and sources of their coverage;

     3) power and electricity balances (current state and future of sodium, five to ten years);

     4) External power supply scheme options;

     5) justification of the recommended external power supply scheme;

     6) calculations of electrical modes (normal, post-emergency modes) of the considered area with adjacent electrical networks;

     7) Calculation of short-circuit current levels for equipment selection;

     8) principles of implementation of relay protection and automation, emergency automation;

     9) principles of dispatching and technological management organization;

     10) electricity metering (metering devices);

     11) planned energy saving and energy efficiency measures;

     12) the volume of electric grid construction, an integrated calculation of the cost of construction;

     13) conclusions;

     14) drawings: schematic diagrams, schematic maps or a situational plan, the results of calculations of electrical modes, organization schemes for dispatching and technological control, a schematic diagram of the placement of relay protection and automation devices.

Form 3

Consumer:__________________________family, first name, patronymic (if any) of the physical person or the name of the legal personadress of the consumer, fax and e-mail:__________________________________________________(signature)"_____" ________ 20__ the year

Statement of the facility's readiness for connection to heat supply systems

     1. Full name of the facility (operating, under reconstruction), its address, location, connection point ______________________________________________________________________________________________________Number of residents, number of metering devices for hot water supply (for domestic consumers)

2. Technical specifications № _________________________________.connection to the heating networks of newly commissioned facilities; change in the amount of heat consumed (or heat carrier parameters) associated with the reconstruction or expansion of heat-consuming installations of the consumer and does not comply with current specifications; connection to the heating networks of a previously unconnected facility; change in the external heat supply scheme.If there is a project: data characterizing the projected facility, the regulatory deadlines for its construction and the scheduled dates for commissioning the facility, maximum connected loads:technological needs, heating and ventilation, hot water supply__________________________________________________________________.Characteristics of thermal loads by type of consumption (for consumers using thermal energy for domestic consumption, technical data sheet) and thermal calculation

Form 4

Consumer:________________________family, first name, patronymic (if any) of the physical person or the name of the legal personadress of the consumer, fax and e-mail:__________________________________________________(signature)"_____" ________ 20__ the year

Statement of the facility's readiness for connection to gas supply systems

     1. Name of the object: _________________________________________( apartment building, cafe, shop, etc.)

     2. The address of the object connected to the service _____________________________

     3. Technical specifications No. ________________________________________

     4. Actually installed gas-consuming equipment:1) Name ________________________________________________ quantity (piece) (make/model/ manufacturer/ gas consumption)2) Name ________________________________________________ quantity (piece) (make/model/ manufacturer/ gas consumption)other things ________________________________________________________ quantity (piece) (make/model/manufacturer/ gas consumption)I hereby request that you verify that you are ready to connect to the gas supply systems and that you comply with the issued specifications.

     6. I am attaching: ___________________________________________________

Form 5

Consumer:________________________family, first name, patronymic (if any) of the physical person or the name of the legal personadress of the consumer, fax and e-mail:__________________________________________________(signature)"_____" ________ 20__ the year

Statement of the facility's readiness for connection to water supply and/or sanitation systems

     1. Name of the object:_______________________________________________________________(apartment building, cafe, shop, etc.)

     2. The address of the object connected to the service ____________________________

     3. Technical specifications No. _______________________________________

     4. Actually installed gas-consuming equipment:1) Name ________________________________________________ quantity (piece) (make/model/ manufacturer/ gas consumption)2) Name ________________________________________________ quantity (piece) (make/model/ manufacturer/ gas consumption)other things_________________________________________________________.quantity (piece) (make/model/manufacturer/gas consumption)I hereby request that you verify that you are ready to connect to the gas supply systems and that you comply with the issued specifications.

     6. I am attaching: ___________________________________________________.

Appendix 2 to the Standard Rules for the Provision of socially responsible Services "Checking the facility's readiness to connect to meet the specified specifications"

The list of basic requirements for the provision of socially responsible services"Checking the facility's readiness for connection to power supply systems"

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Перечень основных требований к оказанию социально ответственной услуги"Проверка готовности объекта к подключению к системам теплоснабжения"

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Перечень основных требований к оказанию социально ответственной услуги"Проверка готовности объекта к подключению к системам газоснабжения"

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Перечень основных требований к оказанию социально ответственной услуги"Проверка готовности объекта к подключению к системам водоснабжения и (или) водоотведения"

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