Article 16. Requirements for an insurance organization, insurance broker, organization guaranteeing insurance payments to policyholders (insured, beneficiaries) in the event of liquidation of insurance organizations, organization for the formation and maintenance of a database for informing policyholders of the Law on Insurance Activities
1. In order to inform policyholders (insured, beneficiaries), persons intending to conclude an insurance contract, about their activities, an insurance organization, insurance broker, organization guaranteeing insurance payments to policyholders (insured, beneficiaries) in the event of liquidation of insurance organizations, the organization for the formation and maintenance of the database must have an online resource.
2. The following information is posted on the Internet resource of the insurance company:
1) full name, address (location), phone numbers, working hours, including branches and representative offices;
2) information about shareholders;
3) information about senior staff;
4) Business identification number information;
5) information about the license number and date of issue;
6) information about the types of activities carried out;
7) annual financial statements, confirmed by an audit organization, for the three previous reporting years;
8) annual consolidated financial statements, confirmed by an audit organization, for the three previous reporting years (if any);
9) reports on the results of activities for the three previous reporting years (if any);
10) information on participation in associations (unions), including associations of insurance (reinsurance) organizations and insurance brokers (if any);
11) ratings assigned to the insurance company by rating agencies (if any);
12) information about established insurance (reinsurance) pools (for an insurance (reinsurance) organization that is a leader in the activities of the insurance (reinsurance) pool);
13) insurance rules for types of insurance in a voluntary form, which provide for the possibility of concluding an insurance contract in electronic form, with the possibility of viewing their previous versions, amendments and additions made to them;
14) information on the amount of insurance tariffs (insurance premiums, contributions) according to the types of insurance in accordance with the regulatory legal act of the authorized body. The instruction on the requirements for assessment methods and principles for calculating insurance tariffs by insurance classes (types) of insurance (reinsurance) organizations is approved by a regulatory legal act of the authorized body.;
15) information on the minimum and maximum amounts of commission fees for insurance agents approved by the insurance company by insurance classes (types).
2-1. The following information is posted on the Internet resource of a branch of a non-resident insurance company of the Republic of Kazakhstan:
1) full name, address (location), phone numbers, working hours;
2) Account registration information and business identification number;
3) information about a non-resident insurance company of the Republic of Kazakhstan, its online resource;
4) annual consolidated financial statements of a non-resident insurance organization of the Republic of Kazakhstan, and in the absence of a subsidiary organization (organizations), unconsolidated financial statements of a non–resident insurance (reinsurance) organization of the Republic of Kazakhstan, confirmed by an audit organization, for the three previous reporting years;
5) annual financial statements according to the accounting data of a branch of a non-resident insurance (reinsurance) organization of the Republic of Kazakhstan for the three previous reporting years (if any);
6) the information specified in the sub-paragraphs 3), 5), 6), 9), 10), 11), 12), 13), 14) and 15) of paragraph 2 of this article;
3. The following information is posted on the insurance broker's Internet resource:
1) the information specified in the sub-paragraphs 1), 3), 4), 5), 6), 7), 8), 9) and 10) paragraph 2 of this article;
2) information about shareholders (participants);
3) information about the current insurance contract of the insurance broker's civil liability to third parties, including the number and date of the contract, the name of the insurer, the insurance object and the list of risks that are the subject of the contract, the period of its validity and the sum insured under the contract.
3-1. The following information is posted on the Internet resource of the branch of a non-resident insurance broker of the Republic of Kazakhstan:
1) full name, address (location), phone numbers, working hours;
2) Account registration information and business identification number;
3) information about a non-resident insurance broker of the Republic of Kazakhstan, its online resource;
4) annual consolidated financial statements of a non-resident insurance broker of the Republic of Kazakhstan, and in the absence of a subsidiary (subsidiary) organization(s) – unconsolidated financial statements of a non-resident insurance broker of the Republic of Kazakhstan, confirmed by an audit organization, for the three previous reporting years;
5) annual financial statements according to the accounting data of a branch of a non-resident insurance broker of the Republic of Kazakhstan for the three previous reporting years (if any);
6) the information specified in the sub-paragraphs 3), 5), 6), 9) and 10) of paragraph 2, subparagraph 3) of paragraph 3 of this article.
4. The following information is posted on the Internet resource of an organization that guarantees insurance payments to policyholders (insured, beneficiaries) in the event of liquidation of insurance organizations:
1) the information specified in the sub-paragraphs 1), 2), 3), 4), 6), 7), 9) and 10) paragraph 2 of this article;
2) information about participating insurance companies.
5. The following information is posted on the Internet resource of the Insurance Ombudsman:
1) the information specified in subitems 6), 9) and 10) of paragraph 2 of this Article;
2) the full name, address (location), telephone numbers, and working hours of the Insurance Ombudsman's office, including its branches and representative offices;
3) information about the election of the Insurance Ombudsman;
4) the list of insurance organizations, branches of insurance organizations-non-residents of the Republic of Kazakhstan, members of the Council of representatives of the Insurance Ombudsman;
5) internal rules governing the activities of the insurance Ombudsman, including the procedure and deadlines for reviewing applications for dispute resolution and decision-making, as well as memoranda concluded with insurance market participants. -Excluded by the Law of the Republic of Kazakhstan dated January 16, 2026 No. 259-VIII SAM
6. The following information is posted on the Internet resource of the organization for the formation and maintenance of the database:
1) the information specified in the sub-paragraphs 1), 4), 6), 9) and 10) paragraph 2 of this article;
2) information about managers;
3) information about shareholders (participants).
7. The procedure for posting information on the Internet resource of an insurance organization, insurance broker, organization guaranteeing insurance payments to policyholders (insured, beneficiaries) in the event of liquidation of insurance organizations, organizations for the formation and maintenance of a database is determined by the authorized body.
8. In case of a change in the location of its permanent body, a change in the name of the insurance organization, the insurance broker is obliged to notify the policyholders by publishing an announcement in two periodicals distributed throughout the Republic of Kazakhstan, in Kazakh and Russian, no later than one month and on the insurer's Internet resource within ten working days.
In case of a change in the location of its separate division, the insurance organization and the insurance broker are obliged to notify their policyholders by publishing an announcement in two periodicals distributed throughout the Republic of Kazakhstan, in Kazakh and Russian, no later than one month and on their Internet resource within ten working days.
9. When concluding an Islamic insurance contract, the policyholder has the right to request from the Islamic insurance organization the conclusion of the Council on the principles of Islamic finance, confirming the compliance of the insurance rules with the requirements specified in Chapter 6-1 of this Law.
The Law of the Republic of Kazakhstan dated December 18, 2000 No. 126.
President
Republic of Kazakhstan
© 2012. RSE na PHB "Institute of Legislation and Legal Information of the Republic of Kazakhstan" of the Ministry of Justice of the Republic of Kazakhstan
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