Article 28. Rights and obligations of heat supply entities and consumers in centralized heat supply systems The Law on Thermal Energy

Home / Laws / Article 28. Rights and obligations of heat supply entities and consumers in centralized heat supply systems The Law on Thermal Energy

1. Subjects of heat supply in centralized heat supply systems have the right:

1) to refuse to connect to the heating networks belonging to them, if such connection does not correspond to the technical capabilities of the heat supply entity, with the provision of a reasoned technical justification.;

2) restrict or terminate the sale of thermal energy in case of detection of unauthorized connection to the heat supply system and in other cases established by this Law.;

3) have access to heat-consuming installations, heating networks and commercial metering devices owned by consumers;

4) to claim damages in the event of interruptions in the technological process of heat supply due to disruptions in the operation of heat-consuming installations and heating networks of consumers.

2. Subjects of heat supply in centralized heat supply systems are obliged to:

1) issue technical specifications for connection to the heating networks belonging to them, if technically possible;

2) if technically possible, ensure equal conditions when connected to their heating networks, services or goods provided.;

3) to sell thermal energy and (or) heat carrier of proper quality and in volume in accordance with the legislation of the Republic of Kazakhstan in the field of thermal energy and concluded contracts;

4) keep records and control of the quality and volume of thermal energy and (or) heat carrier supplied to consumers, take timely measures to prevent and eliminate violations of the quality of thermal energy;

5) to prevent interruptions in the production of thermal energy, except in cases stipulated by the legislation of the Republic of Kazakhstan in the field of thermal energy and concluded contracts;

6) to ensure the reliability and quality of heat supply in accordance with the legislation of the Republic of Kazakhstan in the field of thermal power engineering and concluded contracts;

7) to compensate consumers for losses in cases stipulated by the legislation of the Republic of Kazakhstan and concluded contracts.;

8) when changing tariffs for the service of providing thermal energy, notify consumers within the time limits and in accordance with the procedure provided for by the legislation of the Republic of Kazakhstan and concluded contracts.;

9) keep heat supply systems, buildings, structures, equipment of heat energy sources and heating networks, and other property in good condition in accordance with the legislation of the Republic of Kazakhstan in the field of heat power engineering and internal documents of the heat supply entity;

10) promptly inform the owners of the property of the heat supply entity and other interested parties about the need for repair, reconstruction, modernization, replacement of property used in carrying out activities in the field of thermal energy;

11) in accordance with the procedure established by the legislation of the Republic of Kazakhstan in the field of thermal power engineering and internal documents of the heat supply entity, inform owners and other interested parties about accidents, violations in the supply of heat energy of appropriate volume and capacity, accidents;

12) inform, in accordance with the procedure established by the legislation of the Republic of Kazakhstan in the field of thermal power engineering, the state body for state energy supervision and control, as well as consumers about technological violations and accidents that have occurred.;

13) ensure readiness for the heating season, obtain a readiness certificate in accordance with the established procedure;

14) use the information system of the authorized body in accordance with the procedure for the functioning of the information system of the authorized body;

15) appoint the first managers, technical managers (chief engineer), heads of the safety and labor protection service (department) of heat-producing and heat-transporting entities after passing a knowledge qualification test in accordance with the procedure determined by the authorized body;

16) ensure that employees pass a qualification test of knowledge and have appropriate access to carry out activities related to operation, repair, commissioning and installation, as well as inspection of energy and thermal mechanical equipment for heat sources and heating networks in accordance with the procedure determined by the authorized body.

3. The owners of heat supply entities are obliged to ensure the proper functioning of heat supply facilities.

4. Consumers in centralized heat supply systems have the right to:

1) to obtain technical specifications for connection to the heating network in accordance with the legislation of the Republic of Kazakhstan;

2) to connect to heating networks in accordance with the technical specifications;

3) receive a service to provide thermal energy of appropriate quality and volume;

4) taking into account the technical capabilities, independently regulate the volume of heat energy services received in accordance with the terms of the contract;

5) receive information from heat supply entities on the quality of heat supply, tariffs, payment procedure, modes of heat energy consumption, the condition of equipment for heat energy sources, heating networks and other property used for carrying out activities, measures to modernize, repair, reconstruct, replace said property, measures to improve energy efficiency and reduce heat energy losses, undertaken by the heat supply entity, as well as other information in accordance with the legislation of the Republic of Kazakhstan in the field of thermal energy and concluded contracts;

6) to compensate for losses caused by violations of the terms of concluded contracts and deterioration of the quality of heat supply by the heat supply entity, in accordance with the legislation of the Republic of Kazakhstan.

5. Consumers in centralized heat supply systems are required to:

1) meet the technical conditions for connection to heating networks;

2) conclude a heat supply contract with a heat-transporting entity that implements thermal energy;

3) to maintain in proper condition and ensure the safety of operation of heat supply systems and commercial metering devices on their balance sheet;

4) comply with the modes of thermal energy consumption defined by the agreement;

5) pay for the service of providing thermal energy in accordance with the terms of the contract and the established tariffs;

6) in accordance with the legislation of the Republic of Kazakhstan in the field of thermal power engineering and the concluded agreement, provide access to heat supply systems on the balance sheet of consumers and commercial metering devices to representatives of heat supply entities, as well as representatives of the state body for state energy supervision and control;

7) when operating heating networks and heat-consuming installations as part of a single residential building or non-residential premises, do not allow changes in internal heat supply systems (intra-house networks) without coordination of the project documentation with the heat transporting entity;

8) independently or jointly with other owners of the condominium facility, in accordance with the rules for accounting for thermal energy and coolant approved by the authorized body jointly with authorized bodies in the field of housing relations and housing and communal services and in the field of energy conservation and energy efficiency, to bear costs and take measures to improve energy efficiency, reduce heat losses of the condominium facility in the part concerning the common property;

9) immediately notify the heat supply entity of the failure of commercial metering devices or violation of the regime of heat energy consumption;

10) when changing the heat supply scheme of the indoor networks inside apartments and non-residential premises of an apartment building, develop a project for the reconstruction of the heat supply system of an apartment building and coordinate it in writing with at least two thirds of the total number of owners of apartments, non-residential premises of an apartment building.

6. Owners of apartments and non-residential premises of an apartment building are required to pay for the thermal energy consumed for heating common areas in an apartment building, in accordance with the rules for accounting for thermal energy and coolant.

The article was amended and supplemented by the Law of the Republic of Kazakhstan dated June 24, 2026, No. 326-VIII SAM

This Law regulates public relations arising in the process of production, transportation, sale and consumption of thermal energy for municipal and industrial needs, as well as the high-quality functioning and development of heat supply systems and state regulation in the field of thermal energy.

President

Republic of Kazakhstan

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