Article 111. Rights and obligations of water consumers in the field of water supply and sanitation Water Code of the Republic of Kazakhstan

Home / Codes / Article 111. Rights and obligations of water consumers in the field of water supply and sanitation Water Code of the Republic of Kazakhstan

1. Water consumers who use water supply and (or) sanitation services in settlements have the right for:

1) uninterrupted supply of water from drinking water supply systems in accordance with the sanitary rules for drinking water consumption approved by the state body in the field of sanitary and epidemiological welfare of the population, as well as in accordance with the concluded contract for water supply and (or) sanitation with the organization for water supply and (or) sanitation;

2) receipt of a payment document for payment for the provided water supply and (or) sanitation services;

3) obtaining information about the quality of drinking water and possible interruptions in its supply;

4) participation in public hearings held to discuss draft tariffs for water supply and (or) sanitation services;

5) termination of the contract unilaterally, provided that the water supply and/or sanitation organization is notified in writing no later than one month in advance;

6) provision of drinking water as a matter of priority from drinking water supply systems, if their facilities are classified as housing, used by healthcare entities, as well as for food production;

7) contacting the organization for water supply and (or) sanitation to adjust the payment for the provided service;

8) other rights provided for by the legislation of the Republic of Kazakhstan.

2. Water consumers using water supply and (or) sanitation services in settlements are required to:

1) conclude a contract for water supply and (or) sanitation with a water supply and (or) sanitation organization;

2) maintain the safety and proper sanitary and technical condition of their own water supply and sanitation systems, their control units, and water metering devices in accordance with established requirements;

3) pay timely and in full for the provided water supply and (or) sanitation services in accordance with the concluded contract for water supply and (or) sanitation and the established tariffs;

4) have technical specifications for connection to water supply and sanitation networks, executive survey of their own water supply and (or) sanitation networks, including water consumers living in houses of individual construction, with the exception of water consumers living in multi-apartment residential buildings (residential buildings);

5) observe the rules for the use of water supply and sanitation systems, sanitary rules for drinking water consumption;

6) prevent the discharge of wastewater with pollutants exceeding the permissible concentrations of harmful substances;

7) prevent the discharge of stormwater and drainage water into the domestic wastewater disposal system;

8) not to connect other water consumers to their own water supply and (or) sanitation networks without the permission of the organization for water supply and (or) sanitation;

9) comply with the technical requirements of the organization for water supply and (or) sanitation;

10) comply with other requirements established by this Code and the legislation of the Republic of Kazakhstan.

3. Water consumers – individual entrepreneurs and legal entities, in addition to the duties provided for in paragraph 2 of this Article, must:

1) ensure unhindered access of representatives of the organization for water supply and (or) sanitation to water metering devices for taking readings and checking operability, monitoring the technical condition and safety of all elements of water supply and sanitation systems located on the territory or under economic management, for sampling wastewater, as well as to disconnect the water consumer's networks if there is a debt to the organization for water supply and (or) sanitation for payment for water supply and (or) sanitation services in accordance with the contract for water supply and (or) sanitation;

2) request technical specifications or technical requirements from the organization for water supply and (or) sanitation in case of an increase in water consumption and (or) sanitation in excess of those specified in the contract for water supply and (or) sanitation.

The Code of the Republic of Kazakhstan dated April 9, 2025 № 178-VIII LRK

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Republic of Kazakhstan

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