Article 29. Obligations of the seller (manufacturer, contractor) to ensure the proper quality of the goods (work, services) The Law on Consumer Protection

Home / Laws / Article 29. Obligations of the seller (manufacturer, contractor) to ensure the proper quality of the goods (work, services) The Law on Consumer Protection

1. If the contract provides for mandatory requirements for the quality of the goods (work, service), the seller (manufacturer, contractor) is obliged to transfer the goods to the consumer (perform the work, provide the service) that meet these requirements.

1-1. The seller (manufacturer, contractor) is obliged to be responsible for the quality of the goods (work, services) during the established warranty period, shelf life or expiration date.

2. The seller (manufacturer, performer) is obliged to demonstrate the properties of the product (work, service) and its use, unless this is excluded due to the nature of the product (work, service), and to transfer the product (perform the work, provide the service) to the consumer, the quality of which corresponds to the information provided about the product (work performed, service rendered) and the conditions at the request of the consumer, provide him with documents confirming the quality and safety of the product (work, service) and its completeness.

The seller is also required to provide the consumer with the identification code of the subscriber’s cellular device to verify the verification status of that subscriber’s cellular device.

3. In the absence of conditions in the contract on the quality of the goods (work, service), the seller (manufacturer, contractor) is obliged to transfer to the consumer the goods (perform the work, provide the service) that meet the requirements established by the legislation of the Republic of Kazakhstan and are suitable for the purposes for which the goods (work, service) of this kind are used.

4. If, at the conclusion of the contract, the seller (manufacturer, performer) was informed by the consumer about the specific purposes of purchasing the goods (performing work, rendering services), the seller (manufacturer, performer) is obliged to transfer to the consumer the goods (performing work, rendering services) of proper quality, suitable for use in accordance with these purposes.

5. When selling goods according to the sample and (or) description, the seller is obliged to transfer to the consumer the goods that correspond to the sample and (or) description.

The Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV.

This Law defines the legal, economic and social foundations of consumer protection, as well as measures to provide consumers with safe and high-quality goods (works, services).

President

Republic of Kazakhstan

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