Article 29. The rights and obligations of heat supply entities and consumers in local heat supply systems of the Law on Thermal Energy

Home / Laws / Article 29. The rights and obligations of heat supply entities and consumers in local heat supply systems of the Law on Thermal Energy

1. Heat supply entities in local heat supply systems have the right to:

1) restrict or terminate the sale of thermal energy in the event of detection of unauthorized connection to the heat supply system and in the cases specified by this Law;

2) have access to commercial metering devices owned by consumers;

3) conclude relevant contracts with consumers on the basis of standard contracts.

2. Subjects of heat supply in local heat supply systems are obliged to:

1) in the cases provided for in Article 23 of this Law, conclude contracts with consumers on the basis of standard contracts.;

2) to sell thermal energy of proper quality and in volume in accordance with the legislation of the Republic of Kazakhstan in the field of thermal energy and concluded contracts;

3) to ensure the reliability and quality of heat supply in accordance with the legislation of the Republic of Kazakhstan in the field of thermal power engineering and concluded contracts;

4) in case of changes in tariffs or prices for thermal energy services, notify consumers within the time limits and in accordance with the procedure provided for by the legislation of the Republic of Kazakhstan and concluded contracts;

5) keep heat supply systems, buildings, structures, equipment of heat energy sources and heating networks, and other property in good condition in accordance with the legislation of the Republic of Kazakhstan in the field of heat power engineering and internal documents of the heat supply entity;

6) inform local executive authorities and consumers about technological violations and accidents in accordance with the procedure established by the legislation of the Republic of Kazakhstan in the field of thermal power engineering.;

7) ensure readiness for the heating season, and obtain a readiness certificate in accordance with the established procedure;

8) to compensate consumers for losses in cases stipulated by the legislation of the Republic of Kazakhstan and concluded contracts.

3. Consumers in local heat supply systems have the right to:

1) conclude contracts with heat supply entities on the basis of standard contracts;

2) receive a service to provide thermal energy of appropriate quality and in volume in accordance with the legislation of the Republic of Kazakhstan in the field of thermal energy and concluded contracts;

3) independently regulate the amount of heat energy services received, taking into account technical capabilities or in accordance with the concluded contract;

4) receive a service for providing thermal energy at the established tariffs in the cases provided for in Article 23 of this Law, or at prices specified in the contract.;

5) receive information from heat supply entities on the quality of heat supply, tariffs or prices, payment procedure, modes of heat energy consumption, the condition of equipment for heat energy sources, heating networks and other property used for carrying out activities, measures to modernize, repair, reconstruct, replace said property, measures to improve energy efficiency and reduce heat losses energy undertaken by the heat supply entity, as well as other information in accordance with the legislation of the Republic of Kazakhstan in the field of thermal energy and concluded contracts;

6) to compensate for losses caused by violations of the terms of concluded contracts and deterioration of the quality of heat supply by the heat supply entity, in accordance with the legislation of the Republic of Kazakhstan;

7) require the heat supply entity to exclude provisions from the contract or draft contract that contradict the legislation of the Republic of Kazakhstan.

4. Consumers in local heat supply systems are required to:

1) conclude model contracts with heat supply entities in the cases provided for in Article 23 of this Law.;

2) to maintain in proper condition and ensure the safety of operation of heat supply systems and commercial metering devices on their balance sheet;

3) comply with the modes of thermal energy consumption defined by the agreement;

4) to pay for the provision of thermal energy in accordance with the terms of the contracts and the established tariffs;

5) in accordance with the legislation of the Republic of Kazakhstan in the field of thermal power engineering and the agreement, provide access to heat supply systems on the balance sheet of consumers and commercial metering devices to representatives of heat supply entities and local executive bodies;

6) independently or jointly with other owners of the condominium facility, in accordance with the rules for accounting for heat energy and coolant, bear costs and take measures to improve energy efficiency and reduce heat energy losses of the condominium facility in terms of common property.

5. Owners of apartments and non-residential premises of an apartment building are required to pay for the thermal energy consumed for heating common areas in an apartment building in accordance with the procedure established by the rules for accounting for thermal energy and coolant.

This Law regulates public relations arising in the process of production, transportation, sale and consumption of thermal energy for municipal and industrial needs, as well as the high-quality functioning and development of heat supply systems and state regulation in the field of thermal energy.

President

Republic of Kazakhstan

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